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Refund Policy

Last updated: September 2026

1. General Policy

We want you to be satisfied with your subscription. If you experience issues, please contact support first — most problems can be resolved quickly through our guided Help Me Watch flow or support team.

2. Refund Window

Refund requests must be submitted within 48 hours of purchase. Requests after this window are reviewed on a case-by-case basis and are not guaranteed.

3. Eligibility

To be eligible for a refund: the subscription must have been purchased within the last 48 hours, the issue must not be caused by user device or internet problems, and you must have contacted support to attempt resolution first.

4. Non-Refundable Cases

Refunds are not available for: subscriptions that have been used extensively, violations of our Terms of Service, issues caused by incompatible devices or insufficient internet speed, or trial periods (which are free).

5. How to Request a Refund

To request a refund, create a support ticket with your account email and the reason for your request. Our team will review and respond within 24 hours during support hours.

6. Processing Time

Approved refunds are processed back to the original payment method within 5-10 business days, depending on your bank or payment provider.

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